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Terms of delivery

Where can I have my order delivered?
You must place your order on the website of the country to which you wish to have your order delivered.The following is a list of the countries and regions served by each of the diptyque websites: France : mainland France, Corsica and Monaco. United Kingdom : ...
What are your delivery times and charges?
diptyque offers standard delivery within 2 to 5 working days on orders over 100€. For any order less than or equal to 100€, the shipping fees are 15€.Any unusual delay in our delivery times will be stated at the time of purchase.
What sort of packaging will my order be delivered in?
Your order will be shipped in a protective box. Your products will be carefully placed in a pouch, all protected by folded tissue paper. If you have added the gift wrapping option, this will contain the entire order, size permitting. If you have added a person...
Does my order need to be signed for upon delivery?
Standard delivery by our logistics partner does not require a signature (except for the United Kingdom). Express delivery by Chronopost Express does require a signature. Anyone present at your address at the time of delivery will be able to accept your parcel. ...
What happens if I am not at home when the delivery is made?
In the case of a standard delivery, if you are not in at the time delivery is attempted you will receive a notification by e-mail from our logistics partner inviting you to collect your order from a collection point. If you have not received this e-mail, please...

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