Terms of delivery
Where can I have my order delivered?
You must place your order on the website of the country to which you wish to have your order delivered.The following is a list of the countries and regions served by each of the Diptyque websites: France : mainland France, Corsica and Monaco. United Kingdom : ...What are your delivery times and charges?
Diptyque offers standard delivery within 2 to 5 working days on orders over 100€. For any order less than or equal to 100€, the shipping fees are 15€. Standard delivery times are :- between 2 and 5 days for : France, Italy, Spain, Belgium, the Netherlands, Luxe...What sort of packaging will my order be delivered in?
Your order will be shipped in a protective box. Your products will be carefully placed in a pouch, all protected by folded tissue paper. If you have added the gift wrapping option, this will contain the entire order, size permitting. If you have added a person...Does my order need to be signed for upon delivery?
Standard delivery by our logistics partner does not require a signature (except for the United Kingdom). Express delivery by Chronopost Express does require a signature. Anyone present at your address at the time of delivery will be able to accept your parcel. ...What happens if I am not at home when the delivery is made?
In the case of a standard delivery, if you are not in at the time delivery is attempted you will receive a notification by e-mail from our logistics partner inviting you to collect your order from a collection point. If you have not received this e-mail, please...
How can I track my order?
You will receive a unique personal tracking number by e-mail when your order is shipped. Clicking on the link will take you to the tracking page of relevant carrier.If you have a diptyqueparis.com account, you can do this in the "My Account " section.Here you w...How can I change my delivery address?
Your delivery address can only be changed for a short period of time after your order has been confirmed. If you confirmed it less than 1 hours ago, you may have the possibility to modify it by contacting the Customer Care Service. Our advisors are at your disp...My address is incorrect or incomplete and I'm requested for clarification. What can I do ?
You can confirm or modify it by contacting our Customer Service Department. An advisor will then contact the carrier to ensure that it is still possible to make these changes. Our advisors are at your disposal from Monday to Friday - 10.00 am to 7.00 pm (FR ti...I received the following message: Return to send. What should I do?
Your order has been returned to us following a number of failed delivery attempts. For any additional information, please contact our Customer Care Service. Our advisors are at your disposal from Monday to Friday - 10.00 am to 7.00 pm (FR time) and on Saturday...
It says that my order has been delivered but I have not received my parcel. What should I do?
If the tracking of your package indicates that it has been delivered but you have not yet received it, please contact our Customer Care Service. Our advisors are at your disposal from Monday to Friday - 10.00 am to 7.00 pm (FR time) and on Saturday - 10.00 am t...There is an item missing from my parcel. What can I do about it?
If a product is missing from your package, we invite you to contact our Customer Care Service. An advisor will ask you to send photos of the package and a certificate of non-receipt of the item purchased. You will then be offered to send back the missing produc...I had the wrong item delivered to me. What can I do about it?
If you have been delivered the wrong item, we invite you to contact our Customer Care Service. An advisor will ask you to send photos of the package as well as a certificate of non-receipt of the ordered item. You will then be able to request a refund. You will...