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Terms of delivery

Where can I have my order delivered?
You must place your order on the website of the country to which you wish to have your order delivered.The following is a list of the countries and regions served by each of the diptyque websites: France : mainland France, Corsica and Monaco. United Kingdom : ...
What are your delivery times and charges?
diptyque offers standard delivery within 2 to 5 working days on orders over 100€. For any order less than or equal to 100€, the shipping fees are 15€. Standard delivery times are :- between 2 and 5 days for : France, Italy, Spain, Belgium, the Netherlands, Luxe...
What sort of packaging will my order be delivered in?
Your order will be shipped in a protective box. Your products will be carefully placed in a pouch, all protected by folded tissue paper. If you have added the gift wrapping option, this will contain the entire order, size permitting. If you have added a person...
Does my order need to be signed for upon delivery?
Standard delivery by our logistics partner does not require a signature (except for the United Kingdom). Express delivery by Chronopost Express does require a signature. Anyone present at your address at the time of delivery will be able to accept your parcel. ...
What happens if I am not at home when the delivery is made?
In the case of a standard delivery, if you are not in at the time delivery is attempted you will receive a notification by e-mail from our logistics partner inviting you to collect your order from a collection point. If you have not received this e-mail, please...

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