Returns & Refunds

What is your return and exchange policy?

If you have made your purchase in a Diptque store, you can exchange it for a similar or higher purchase amount, regardless of the store and the date on which the purchase was made (excluding Spain 30 days from the date of purchase). It is necessary that the pro...

What should I do if my product is faulty, broken or damaged?

For France, if you notice that one of your products has a defect or that it arrived to you damaged, we invite you to follow the procedure of return by mentioning the corresponding reason on our form of retraction as well as by notching the box "I wish a replace...

Can I use a different carrier to return an item?

For the United Kingdom, it is not possible to use a different carrier. We strongly advise you to follow the returns process which uses Royal Mail recorded delivery. You can find more information here. For France, we advise you to use our pre-stamped labels for ...

Can I return or exchange a product I bought online in-store?

We do not yet offer this service. Product purchased online must be returned to our online platform. We are also unable to offer any exchanges. To return a product, simply send it back to us in its original and unopened packaging with the completed returns form....

No exchange possible. What can I do?

It is impossible to exchange one product from an order for another. I would therefore ask that you follow the procedure for returning the product currently in your possession (more information can be found on our website) in order to obtain a refund and place a...

Are there any special conditions of return that apply to certain products?

Our conditions of return are the same for all our products.To return a product, simply bring it back to us unused and in its original and unopened packaging, together with proof of purchase.Products will be checked up their return to us. We cannot accept return...

When will I be reimbursed?

We commit ourselves to reimburse you within a maximum of 14 days from the date we receive your products. You will be able to see the amount on your bank account within 2 to 3 working days after our advisors have confirmed by email that your refund has been made.

Are your delivery and return costs refundable?

A prepaid label is included with every order so that you can return products free of charge. Once your return has been accepted, any delivery costs paid at the time of purchase will be refunded. If, however, your order is not returned in its entirety, the origi...

Can I have my refund issued to a different card than the one used to make the purchase?

Refunds can only be issued to the card used to pay for the order.

Can I get a refund on an item I received as a gift?

A refund can only be made to the card used to pay for the order. An item that you received as a gift cannot be refunded, but it can be refunded to the person who made the purchase. On the other hand, if the product has not been opened, it can be replaced withou...