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  • How can I track my order?
    You will receive a unique personal tracking number by e-mail when your order is shipped. Clicking on the link will take you to the tracking page of relevant carrier.If you have a diptyqueparis.com account, you can do this in the "My Account " section.Here you w...
  • How can I change my delivery address?
    Your delivery address can only be changed for a short period of time after your order has been confirmed. If you confirmed it less than 1 hours ago, you may have the possibility to modify it by contacting the Customer Care Service. Our advisors are at your disp...
  • My address is incorrect or incomplete and I'm requested for clarification. What can I do ?
    You can confirm or modify it by contacting our Customer Service Department. An advisor will then contact the carrier to ensure that it is still possible to make these changes. Our advisors are at your disposal  from Monday to Friday - 10.00 am to 7.00 pm and on...
  • I received the following message: Return to send. What should I do?
    Your order has been returned to us following a number of failed delivery attempts. For any additional information, please contact our Customer Care Service. Our advisors are at your disposal from Monday to Friday - 9.00 am to 6.00 pm and on Satruday - 9.00 am ...

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