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  • Where can I have my order delivered?
    You must place your order on the website of the country to which you wish to have your order delivered.The following is a list of the countries and regions served by each of the diptyque websites: France : mainland France, Corsica and Monaco. United Kingdom : ...
  • What are your delivery times and charges?
    diptyque offers standard delivery within 2 to 5 working days on orders over 100€. For any order less than or equal to 100€, the shipping fees are 15€.Any unusual delay in our delivery times will be stated at the time of purchase.
  • What sort of packaging will my order be delivered in?
    Your order will be shipped in a protective box. Your products will be carefully placed in a pouch, all protected by folded tissue paper. If you have added the gift wrapping option, this will contain the entire order, size permitting. If you have added a person...
  • Does my order need to be signed for upon delivery?
    Standard delivery by our logistics partner does not require a signature (except for the United Kingdom). Express delivery by Chronopost Express does require a signature. Anyone present at your address at the time of delivery will be able to accept your parcel. ...
  • What happens if I am not at home when the delivery is made?
    In the case of a standard delivery, if you are not in at the time delivery is attempted you will receive a notification by e-mail from our logistics partner inviting you to collect your order from a collection point. If you have not received this e-mail, please...

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