I had the wrong item delivered to me. What can I do about it?

If you have been delivered the wrong item, we invite you to contact our Customer Care Service. An advisor will ask you to send photos of the package as well as a certificate of non-receipt of the ordered item. You will then be able to request a refund. You will of course be able to keep the item sent by mistake.

Our advisers are at your disposal from Monday to Friday - 10.00 am to 7.00 pm (FR time) and on Saturday - 10.00 am to 5.00 pm (FR time) (excluding holidays).