Claims
-
It says that my order has been delivered but I have not received my parcel. What should I do?
If the tracking of your package indicates that it has been delivered but you have not yet received it, please contact our Customer Care Service. Our advisors are at your disposal from Monday to Friday - 10.00 am to 7.00 pm (FR time) and on Saturday - 10.00 am t...
-
There is an item missing from my parcel. What can I do about it?
If a product is missing from your package, we invite you to contact our Customer Care Service. An advisor will ask you to send photos of the package and a certificate of non-receipt of the item purchased. You will then be offered to send back the missing produc...
-
I had the wrong item delivered to me. What can I do about it?
If you have been delivered the wrong item, we invite you to contact our Customer Care Service. An advisor will ask you to send photos of the package as well as a certificate of non-receipt of the ordered item. You will then be able to request a refund. You will...