I received the following message: Return to send. What should I do?

Your order has been returned to us following a number of failed delivery attempts.

For any additional information, please contact our Customer Care Service. Our advisors are at your disposal from Monday to Friday - 10.00 am to 7.00 pm (FR time) and on Saturday - 10.00 am to 5.00 pm (FR time) (excluding holiday).

An advisor will then contact the carrier to get more information about the delivery of your order. You will then be able to request a reshipment of your order or a refund.