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  • What are the general conditions of sale?
    You will find our general terms and conditions of sale under the heading Terms and Conditions, at the bottom of the page on our website. If you need additional information, please contact our Customer Care Service.
  • What do I do if I haven't received a confirmation e-mail for my order ?
    After validation and payment of your order, you will receive a confirmation e-mail. If this is not the case, please contact the Customer Care Service. An adviser will verify that your order has been processed. 
  • Can I collect my diptyqueparis.com order in-store?
    In France and in the United Kingdom, thanks to the e-reservation, it is possible to reserve one or several products at our stores. Simply click the reserve in store button to select the store of your choice and enter your personal information. You will then rec...
  • How do I place an order remotely?
    There are several options available to you if you do not wish to visit us in store: Telephone advice and ordering service at each of our shops. Our Customer Care Service is at your disposal to advise you remotely from Monday to Friday - 10 am to 7 pm and on Sa...
  • How do I order online?
    Please visit the pages corresponding the products that are of interest to you, select the products you wish to purchase and the desired quantity of each and add them to your cart. Once your order is complete, click on "Basket" in the top right-hand corner of yo...

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