What are the general conditions of sale?
You will find our general terms and conditions of sale under the heading Terms and Conditions, at the bottom of the page on our website. If you need additional information, please contact our Customer Care Service.What do I do if I haven't received a confirmation e-mail for my order ?
After validation and payment of your order, you will receive a confirmation e-mail. If this is not the case, please contact the Customer Care Service. An adviser will verify that your order has been processed.Can I collect my diptyqueparis.com order in-store?
In France and in the United Kingdom, thanks to the e-reservation, it is possible to reserve one or several products at our stores. Simply click the reserve in store button to select the store of your choice and enter your personal information. You will then rec...How do I place an order remotely?
There are several options available to you if you do not wish to visit us in store: Telephone advice and ordering service at each of our shops. Our Customer Care Service is at your disposal to advise you remotely from Monday to Friday - 10 am to 7 pm and on Sa...How do I order online?
Please visit the pages corresponding the products that are of interest to you, select the products you wish to purchase and the desired quantity of each and add them to your cart. Once your order is complete, click on "Basket" in the top right-hand corner of yo...
Can I cancel or change my order?
It is impossible to modify the content of an order. Only the delivery address can be changed for a short period of time after your order has been confirmed. If you confirmed your order less than 1 hour ago, you may have the opportunity to change the delivery ad...Is it possible to change the billing address on my order?
The billing address cannot be changed once your order is confirmed. Rest assured that the order summary will not be enclosed in the parcel but will instead only be sent to the e-mail address stated when placing the order. If you need additional information, pl...
Can I enclose a gift receipt that does not show the price with my gift order?
We do not issue gift receipts that do not show prices. Therefore, no receipt will be enclosed with your parcel. Only a delivery note mentioning the references ordered and the associated quantities will be added to the package. Prices are not included. The order...How do I place an order as a gift?
Please select the "gift" option before placing your order. This option is located at the bottom of the order summary page. It gives you access to the following services: A gift box is also available when selecting the "gift wrap" option. This will contain the ...
When will my account be debited for the order I placed on your e-commerce site?
Your credit card will be charged when your order is shipped. If a product ordered is not available, the Customer Care Service will contact you to offer you to ship your order without this product or to cancel your order, if you no longer wish to receive it. If ...My payment was refused on the e-commerce site. What happened ?
Your order could not be processed. It appears that the payment validation step failed. Therefore you wan try to place the order again.How do I access my receipt?
Your order summary will be sent to you by e-mail when your order is shipped.It will also be accessible in your "My Account" area on the diptyque website. If you need additional information, please contact our Customer Care Service.Can I order using a credit or debit card that does not belong to me?
You can indeed use a credit or debit card that does not belong to you to place your order. In such cases, the site uses the 3-D Secure security protocol, an authentication process that protects all our payments. This system verifies that the person making the p...Can I use more than one payment method on your e-commerce site ?
Several secure payment methods are available on the website and in-store to pay for your purchases. The payment can be done by : - Mastercard,- Visa,- American Express,- Paypal,- WeChat Pay,- Apple Pay. It is impossible to use more than one means of payment on ...Is VAT included in the selling price of your products?
Our prices are inclusive of VAT.The amount of VAT charged is stated in the order summary and on your invoice.
How do I create an account ?
To create a customer account, simply go to the "My Account" section of our website. It will only take you a few minutes. You will be able to track your orders and access many surprises...I have an account in-store. Do I have to create another account online?
Our in-store and e-commerce accounts are not currently linked, meaning that you will need to create another account online. In the same way, if you have an account on our website, we will not be able to find you in-store. We are working on developing our system...What are the benefits of an account?
Creating an account allows you to enjoy certain services and benefits: Tracking the status of your deliveries online Accessing your purchase history and order summaries Managing your personal information, easily subscribing or unsubscribing from our communicat...What should I do if I forget my password for my online account?
Please go to the "My Account" section of our website and click on the "Forgotten your password?" link. You will automatically receive an e-mail inviting you to create a new password.What will I receive when I join the diptyque community ?
Subscribing to our newsletter enables you to keep up to date with the brand’s latest news and developments and receive invitations to attend previews and private events. We will also have some surprises in store for you throughout the year. Of course, we don't...How do I subscribe to or unsubscribe from the diptyque newsletter?
You can subscribe to the e-mail newsletter to receive the latest news from diptyque by entering your e-mail address at the bottom of our homepage, under "follow diptyque".When you create an account at diptyqueparis.com, you will be given the option of subscribi...
How is the diptyqueparis.com site secured?
Your data is used exclusively by diptyque and will not be shared with any third parties under any circumstances. Personal data is used to keep you up to date with the brand’s latest news and developments, to invite you to attend previews and private events and ...How can I change or delete my account, my personal data?
You can change your personal information, your password and your subscription options at any time in your personal "My Account" section of the website. If you need additional information or if you want to delete your account, please contact our Customer Care Se...