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  • How do I go about choosing a candle?
    You will find the notice inside the product box. When it comes to choosing your candle, there are a few key questions you must ask yourself: What type of room do you intend to use this candle in? Our candles can be used to fragrance all sorts of rooms, provid...
  • How long do the candles last?
    Our small candles (70 g) burn for 20 hours. Our classic candles (190 g) burn for 60 hours. Our coloured candles (300 g) burn for 75 hours. Our large candles (600 g) burn for 90 hours. And last but not least, our extra large stoneware indoor or outdoor candles ...
  • How to use my diptyque candle ?
    The first time you use the candle, I would recommend that you leave it to burn for 2 or 3 hours straight, until all the wax has liquefied on the surface. This is vital to ensuring that your candle burns evenly in future. Make sure you recentre the wick in the w...
  • How are diptyque candles made?
    Diptyque candles are luxury craft products made in France. Noble, rare or precious, the raw materials that compose each perfume are selected with the greatest care. Because each perfume concentrate reacts differently to heat, meticulous care is taken to find th...
  • My candle doesn't burn evenly. Is it normal?
    In order to ensure that your candle burns evenly, it is vital that you allow it to burn for 2 to 3 hours the first time you use it to allow all of the wax on the surface of the candle to melt. It is also important to avoid leaving your candle near a draught onc...
  • The glass of my candle has turned black. What can I do?
    Black marks can be removed, once the candle has been extinguished, with a cloth soaked in warm water and soap. Take care not to get any moisture on the glass or wax before lighting your candle again.Here are a few tips on how to use it that will save you this i...
  • When did you create your first candle?
    In 1963, the founders devised a series of candles inspired by their fabrics. Their candle-maker gave them the idea of adding fragrance to them, which was their first innovation. The fragrances they chose were hawthorn, cinnamon and… tea, a revolution in the fra...

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