If you have been delivered the wrong item, we invite you to contact our Customer Care Service. An advisor will ask you to send photos of the package as well as a certificate of non-receipt of the ordered item. You will then be able to request a refund. You will of course be able to keep the item sent by mistake.
Our advisers are at your disposal from Monday to Friday - 10.00 am to 7.00 pm (FR time) and on Saturday - 10.00 am to 5.00 pm (FR time) (excluding holidays).